Refund & Cancellation

REFUND POLICY – RIDER

Last Updated: 17 September 2026

This Refund Policy applies to riders using the PinkRide platform operated by PINKRIDE PRIVATE LIMITED.

PinkRide aims to provide a clear and fair process for handling refunds, cancellations, duplicate payments, incorrect charges, and other payment-related issues.

By using PinkRide, you agree to this Refund Policy along with our Terms & Conditions and Privacy Policy.

1. GENERAL REFUND POLICY

Refund eligibility depends on the booking status, payment method, cancellation circumstances, and other relevant factors.

Any applicable cancellation charges, refund amount, or refund eligibility will be communicated to the rider through the PinkRide app at the time of booking or cancellation, wherever applicable.

2. WHEN A REFUND MAY BE AVAILABLE

A rider may be eligible for a full or partial refund in situations including, but not limited to:

• A ride was cancelled by the driver and an alternative ride could not be provided.
• Payment was deducted but the booking was not successfully created.
• The same payment was deducted more than once for the same booking.
• An incorrect amount was charged due to a verified technical or system error.
• A prepaid ride could not be provided due to an issue attributable to PinkRide.
• A refund is specifically approved by PinkRide after reviewing the circumstances.
• A refund is required under applicable law.

Refunds are subject to verification and are not automatically guaranteed merely because a refund request is submitted.

3. CANCELLATION BY THE RIDER

Riders may cancel a booking through the PinkRide app before the ride starts, subject to the cancellation conditions applicable to that ride.

Once the ride has started (after OTP verification), it cannot be cancelled through the app.

Any cancellation charge, if applicable, will be displayed or communicated through the app.

The refund amount, if any, will depend on the applicable cancellation terms and the circumstances of the cancellation.

4. CANCELLATION BY DRIVER

If a driver cancels a confirmed ride, PinkRide may offer the ride to another available driver.

If an alternative driver cannot be provided and the rider has already made an eligible payment through PinkRide, the applicable amount may be refunded or credited, subject to the circumstances of the booking.

5. COMPLETED RIDES

Once a ride has been successfully completed, the fare for the completed service is generally non-refundable.

The final fare is calculated from the actual distance and time of the ride, so it may differ from the estimate shown at booking. A difference of this kind is not, by itself, a billing error.

However, if a rider believes that an incorrect fare, duplicate charge, technical error, or other billing issue occurred, they may contact PinkRide Support for review.

If an error is verified, an appropriate refund or adjustment may be provided.

6. CASH PAYMENTS

Where a rider pays the driver directly in cash, PinkRide does not normally receive or hold that payment.

If you believe that you were incorrectly charged, overcharged, or there is a dispute regarding a cash payment, please contact PinkRide Support.

We may review the ride details and communicate with the driver to assist in resolving the matter.

Any refund relating to a cash payment will depend on the circumstances and outcome of the review.

7. PINKRIDE WALLET

Where the PinkRide Wallet feature is available, eligible refunds may be credited to the rider’s PinkRide Wallet.

Wallet balances may be used for eligible PinkRide rides and do not earn interest.

Requests to withdraw a wallet balance, where available in the app, are subject to verification and approval.

If an account is closed, any eligible remaining wallet balance will be handled in accordance with applicable law and PinkRide’s applicable policies.

8. DUPLICATE OR INCORRECT PAYMENTS

If you believe that you have:

• Been charged twice for the same ride;
• Been charged an incorrect amount;
• Had your Wallet incorrectly debited; or
• Been charged for a booking that was not successfully created;

please contact PinkRide Support as soon as reasonably possible.

We may request relevant booking and transaction details to verify the issue.

If the error is confirmed, PinkRide will process an appropriate refund or account adjustment.

9. NON-REFUNDABLE SITUATIONS

A refund may not be available where:

• The ride was successfully completed.
• The rider voluntarily chooses not to continue a ride after it has started.
• The rider does not arrive at the designated pickup location.
• The rider provides incorrect pickup, drop-off, or booking information.
• The ride is refused or cancelled because the passenger does not meet PinkRide’s women-only eligibility requirement.
• The applicable cancellation conditions do not provide for a refund.
• The ride is terminated due to the rider’s misconduct, unlawful activity, or violation of PinkRide’s Terms & Conditions.
• The refund request is found to be false, misleading, fraudulent, or unsupported.

This section does not limit any rights that a rider may have under applicable law.

10. REFUND REQUEST PROCESS

To request a refund or report a payment issue, raise a request through:

PinkRide App → Help & Support

or contact us directly:

Email: pinkride06@gmail.com

Phone: +91 96998 99949

Support Hours: 10:00 AM to 6:00 PM

Please provide, where available:

• Registered mobile number
• Booking/Ride ID
• Date of the ride
• Reason for the refund request
• Payment or transaction details
• Relevant screenshots or supporting information

Providing complete information will help us process your request efficiently.

11. REFUND REVIEW

Every refund request may be reviewed based on relevant information, including:

• Booking details
• Ride status
• Cancellation status
• Payment records
• Wallet transaction records
• Ride/location information
• Driver information
• Communication related to the booking
• Other information relevant to the dispute

After review, PinkRide may approve a full refund, partial refund, wallet credit, account adjustment, or reject the request, depending on the circumstances and applicable rules.

12. REFUND PROCESSING TIME

Once a refund is approved, it will be processed using the applicable refund method.

The time taken for the refund to reflect may vary depending on the payment method, banking/payment systems, technical processing, and other factors outside PinkRide’s reasonable control.

Where applicable, refunds may be credited to the PinkRide Wallet or processed through the original payment method.

13. PARKING & OTHER CHARGES

Parking fees or other applicable third-party or government charges may not be refundable if they have already been incurred during the journey.

If you believe any such charge was incorrectly applied, you may contact PinkRide Support for review.

14. FRAUDULENT REFUND CLAIMS

Users must not submit false, misleading, manipulated, or fraudulent refund requests.

If PinkRide reasonably determines that a refund process is being misused, the refund request may be rejected and appropriate action may be taken against the user’s account in accordance with the Terms & Conditions.

Serious fraudulent activity may be reported to the appropriate authorities where required or permitted by law.

15. POLICY CHANGES

PINKRIDE PRIVATE LIMITED may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices, or applicable laws.

Any updated version will be published on the PinkRide app or website with a revised “Last Updated” date.

16. CONTACT US

For refund, cancellation, payment, or related concerns, please contact:

PINKRIDE PRIVATE LIMITED

Email: pinkride06@gmail.com

Phone: +91 96998 99949

Website: pinkride.co.in

Registered Address: Navi Mumbai, Maharashtra

GRIEVANCE OFFICER

Name: Jimish Sakaria

Email: pinkride06@gmail.com

Phone: +91 96998 99949

Registered Address: Navi Mumbai, Maharashtra

Last Updated: 17 September 2026